The 911 call was replayed on all the major television news programs after it was released by the Bakersfield Fire Department. A Bakersfield nurse working at a central California retirement home repeatedly refused to give CPR to an 87 year old patient. The patient died as a result of the nurse’s refusal to administer aid.
Throughout the distress call, the 911 dispatcher, Tracey Halvorson, urged the nurse to give the collapsed patient the most minimal CPR to keep her breathing until an ambulance could arrive at Glenwood Gardens. The dispatcher asked the nurse, “Is there anybody that’s willing to help this lady and not let her die?”
The nurse’s answer was hard to believe. She said, “Not at this time.” The nurse refused to give her name. She claimed that the nursing facility’s patient policy prevented her from either giving the CPR herself or even finding another nurse or bystander to do it. The dispatcher tried to get the nurse to summon paramedics at the nursing home to administer the CPR to the patient who had collapsed in the dining room. The dispatcher even asked the nurse to find another resident, a gardener or even a bystander who did not work at the home to help the stricken patient. Halvorson could be heard asking “Can we flag someone down in the street and get them to help this lady? Can we flag a stranger down? I bet a stranger would help her.”
After the ambulance arrived, the patient was transferred to Mercy Southwest Hospital, where she was later declared dead. As a medical malpractice attorney, it’s hard for me to believe that a retirement home had a permanent policy denying treatment to residents who are suffering an emergency and are struggling to stay alive. Nursing homes are meant to be secure places for the elderly and infirm to spend their golden years in comfort and safety. But when their very policies prevent administering the most basic type of CPR resuscitation, it makes me wonder whom the nurse was protecting–the nursing home or the patient. It’s clear her loyalties were not divided.
Jeffrey Toomer, the executive director of Glenwood Gardens, said the nurse followed the home’s policy and did nothing wrong. In a written statement, Toomer said, “In the event of a health emergency at this independent living community our practice is to immediately call emergency medical personnel for assistance and to wait with the individual needing attention until such personnel arrives. That is the protocol we followed.” Toomer did say that the retirement home would conduct an internal review of the incident. For what it’s worth, he also apologized to the victim’s family.
Toomer said all residents of the retirement home are advised of the policy before they move into the home. He said that the adjacent assisted living and skilled nursing facility does not follow the same guidelines.